Frequently Asked Questions

Fluidgenius is a premium digital publishing platform that lets organizations create, distribute, and monetize interactive digital magazines. Readers can browse publications on the newsstand, subscribe for full access, and enjoy features like interactive tags, embedded media, AI chat, and gamified experiences.

Click "Sign In" on any newsstand page. You can sign in with:

• Google — One-click sign-in with your Google account
• Email & Password — Create a new account with any email address

Your account is created automatically on first sign-in. No separate registration required for readers.

Yes! Browsing the newsstand and viewing publication covers is always free. Many publications offer free access to all pages. Some publishers may offer a preview (typically 3 pages) with full access available through a subscription. Each publication shows a "FREE" or price badge on the newsstand so you know before you click.

Click any publication cover on the newsstand to open it in our flipbook viewer. Navigate using:

• Arrow keys or swipe — Turn pages left/right
• Page thumbnails — Jump to any page directly
• Interactive tags — Tap glowing icons on pages for shopping, videos, social content, and more
• Zoom — Pinch or double-tap on mobile; scroll-wheel on desktop

Interactive tags are glowing icons placed on magazine pages by publishers. Tap them to reveal:

• 🛍️ Shop the Look — Browse and buy products featured in the spread
• 🎬 Video — Watch embedded YouTube, Vimeo, or native video
• 📱 Social — View embedded Instagram, TikTok, LinkedIn posts
• 📰 Articles — Read extracted article text with AI summaries
• 🤖 AI Chat — Ask our AI assistant about anything in the magazine

Yes! Click the share button (↗) in the flipbook toolbar. You can share to Facebook, X (Twitter), LinkedIn, Pinterest, WhatsApp, or Email. The link opens directly to that page with a rich preview image. On mobile, you'll also see a "More sharing options…" button that uses your device's native share sheet.

Absolutely. The flipbook viewer is fully responsive and optimized for touch. Swipe to turn pages, tap tags for interactions, and pinch to zoom. The newsstand, profile, and all other pages are also mobile-friendly.

Each publisher sets their own pricing. When a publication requires a subscription, you'll see a price badge on the newsstand cover. Click "Subscribe" to choose a plan (monthly or yearly). Payments are processed securely through Stripe. Once subscribed, you get unlimited access to all that publisher's gated content.

You can cancel anytime through the Stripe Customer Portal. Go to your Profile → Subscriptions → "Manage" to access the portal. Cancellation takes effect at the end of your current billing period — you keep access until then.

Refunds are handled on a case-by-case basis. Contact support@fluidgenius.com within 14 days of a charge and we'll work with you to resolve the issue.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Apple Pay and Google Pay are also supported where available.

1. Go to Register Organization and fill out the application
2. Our team reviews and approves your application (usually within 24-48 hours)
3. Once approved, you'll receive a welcome email with a link to the setup wizard
4. Set up your branding, upload your first issue (PDF), and publish!

• Free — 1 publication, basic features, great for getting started
• Plus — 5 publications, branding, gamification, reader subscriptions
• Premium — 25 publications, full branding, unlimited tags, Stripe Connect payouts
• Enterprise — Unlimited publications, white-label, dedicated support

See the full comparison at Plans & Pricing.

Use the Tag Builder in your publisher dashboard. Navigate to any published issue, then click "Edit Tags." You can place tags anywhere on a page — choose the tag type (Shop, Video, Social, Article, etc.), position it visually, and save. Tags appear as animated icons to your readers.

Yes! Publishers on Plus plans and above can set up reader subscriptions with custom pricing. Premium and Enterprise publishers can connect their Stripe account via Stripe Connect to receive direct payouts. Revenue is split between the publisher and the platform based on your plan tier.

Each publication can have its own podcast episode. To add one:

1. Go to your Publisher Dashboard
2. Find the issue in the "Your Publications" table
3. Click the 🎙️ podcast icon in the Podcast column
4. Select an audio file (MP3, M4A, WAV, or OGG) and click "Upload"

Once uploaded, a waveform audio player automatically appears on the issue's cover page on the newsstand. You can replace or remove the podcast at any time from the same modal.

Yes! Click the "Order Print" button on any publication that supports it. Choose your format (Standard, Premium, Economy, or Digest), enter your shipping address, and pay securely via Stripe. Your magazine is printed on-demand by Lulu Press and shipped worldwide.

• Standard Magazine (8.5×11") — Perfect bound, full-color
• Premium Magazine (8.5×11") — Coil-bound, lay-flat, premium stock
• Economy Magazine (8.5×11") — Saddle-stitched, affordable
• Digest (6×9") — Compact perfect-bound format

The system automatically recommends the best format based on your PDF dimensions and shows a ✅ badge for matching sizes.

Shipping times depend on your location and chosen speed:

• Standard (Ground) — 5-10 business days (US)
• Expedited — 3-5 business days (US)
• Express — 1-3 business days (US)

International shipping is available and typically takes 10-21 business days. Exact quotes are calculated during checkout.

Publishers can create interactive games within their magazines! These are treasure-hunt style experiences where you find hidden clues on pages, earn points, unlock achievements, and compete on leaderboards. Some games include teams, polls, and reward tags. Look for the 🎮 game icon on publications that have active games.

When you open a magazine with an active game, you'll be prompted to join. Simply click "Join Game" and start flipping through pages to find clues. Your progress is saved automatically. You can view your game history at My Games.

Yearbook signing is a digital feature that lets readers leave personalized signatures on yearbook publications. You can draw a signature, type a message, and attach a photo — just like signing a physical yearbook. Signatures appear as sticker overlays on the yearbook pages.

When you open a yearbook publication, the signing toolbar appears automatically. Click the "Sign" button, then:

• Draw your signature using your finger (mobile) or mouse (desktop)
• Type a personal message
• Optionally upload a photo

Your signature is saved and visible to the yearbook owner.

Go to My Profile → My Yearbooks tab. Select your yearbook, then enter an email address and click "Send Request." Your friend will receive a signing invitation. You can track the status of each request (Pending, Signed, Canceled) from the same page.

Signing can be enabled on any publication type — yearbooks, comics, catalogs, journals, and more. Publishers set the publication type from the Publisher Dashboard. When "yearbook" is included in the types, the signing UI activates automatically in the viewer.

Go to My Profile from the menu. You can view your account details, manage subscriptions, and see your organization memberships.

We take data security seriously:

• All data in transit is encrypted via HTTPS/TLS
• Database encryption at rest using Customer-Managed Encryption Keys (CMEK)
• Payments processed securely by Stripe (we never see your card details)
• Firebase authentication with industry-standard JWT tokens
• Rate limiting and abuse prevention on all endpoints

Read our full Privacy Policy for details.

Yes. Contact support@fluidgenius.com to request account deletion. We will delete your personal data within 30 days, in compliance with GDPR and CCPA. Active subscriptions will be cancelled and prorated refunds may apply.